Billing & Credits FAQ
Short, direct answers to the questions we hear most often about credits, tokens, plans, and invoices.
If the answer you need is not here, check the other pages in this section — they go deeper — or contact us through your usual support channel.
Credits and Tokens
Why credits instead of tokens directly?
Different models price tokens differently, and prices change. Credits insulate you from that volatility — the platform absorbs the complexity of model selection and provider pricing. You budget once, in one unit, and the platform keeps the translation consistent.
How is the conversion rate (token → credit) set?
It is a published, configurable parameter maintained by bizSupply’s platform operations team. It reflects the underlying AI provider cost, platform overhead, and service economics. When providers change prices, the conversion is reviewed. Changes are never applied retroactively to past consumption.
What happens when bizSupply onboards a new AI model?
A new entry is added to the pricing catalog with that model’s per-token cost. From that moment on, calls to that model are metered under the same credit formula as every other model. No customer action is required.
Is my credit balance affected by retries or failed calls?
Only successful AI calls produce token usage. Failed calls do not consume credits. Internal retries performed by bizSupply are not double-billed.
Plans and Allocations
Do unused credits roll over?
Depending on your plan. Starter and above include rollover as a standard feature, so unused credits carry into the next month up to a configured ceiling. Free credits reset each cycle. Check your plan’s feature list on the pricing page for the current rules.
What happens when I run out?
The platform can either stop new jobs or continue running with a small configurable tolerance, depending on how your account is set up. Either way, you will be notified well before you hit zero — see alerts for how to configure the thresholds.
Can I get more credits without changing plans?
Yes. Contact your account representative. One-time top-ups are supported as an additional allocation event on the ledger, fully auditable like any other grant.
What does "Unlimited" mean on Enterprise?
Unlimited means the quota layer does not block new work. Consumption is still fully metered and audited — you simply are not subject to a pre-set monthly ceiling. This is the right shape for large, variable workloads where a hard cap would do more harm than good.
Visibility and Traceability
Can I see exactly which AI call consumed which credits?
Yes. Every job produces a token-usage summary. Platform administrators can see per-call detail. Customer-facing roles see per-job aggregates — enough to attribute cost to a specific workload without exposing unrelated operational metadata.
How quickly does my balance update?
Consumption is accumulated continuously and flushed to the durable ledger on a short periodic schedule. Balance queries always reflect the most recent flushed state plus a real-time adjustment at critical decision points (for example, before starting a long job).
Where do I see my invoices?
Self-serve (Stripe) invoices are in the customer portal and via the API. Marketplace usage appears on your cloud provider’s regular invoice, on the same line-item format as your other cloud services.
Billing Models
Can I switch from Stripe to marketplace (or the other way)?
Yes, but not mid-cycle. Switching billing models is handled as a subscription change and takes effect at the next billing boundary to keep the ledger clean. Contact support to coordinate the transition — credits accrued on the current model are not lost.
Do both models use the same credit unit?
Yes. The same credit unit, the same metering pipeline, the same observability APIs. Only the settlement partner differs.
Does marketplace billing require a credit card?
No. Marketplace billing rides on your existing cloud provider account. You pay your cloud provider as usual; bizSupply does not collect a separate payment method.
Still Have a Question?
These pages are designed so you should never need to open a ticket to reconcile a charge. If the answer is not here:
- RPT overview — the core concepts.
- Plans & billing models — detail on allocations and billing models.
- Fairness & observability — the APIs you can use to investigate.
- Compliance & audit — reporting and audit trails.
- Managing your subscription — tactical plan-management steps.
Or reach out through your usual support channel — include your tenant ID and any relevant job or call IDs so we can trace the charge end to end.