Managing Your Subscription

bizSupply offers flexible subscription plans to match your document processing needs. This page explains the available plans, how to manage your subscription, and how API usage and credits work.

Plans Overview

bizSupply has four plans, each designed for different stages of adoption. For detailed pricing and feature comparisons, visit the pricing page at bizsupply.ai/pricing.

What Counts as a Document?

A "document" is counted once when it is ingested into the platform via a Source plugin or direct upload. Re-processing the same document (e.g., re-running extraction with a different ontology) does not count as an additional document. Documents that fail during processing still count toward your monthly limit.

The document count resets on the first day of each billing cycle. You can check your current usage at any time through the API or dashboard.

curl -X GET "https://api.bizsupply.com/v1/account/usage" \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "plan": "professional",
  "billing_period": {
    "start": "2026-04-01",
    "end": "2026-04-30"
  },
  "documents": {
    "limit": 25000,
    "used": 8432,
    "remaining": 16568
  },
  "llm_credits": {
    "limit": 500000,
    "used": 127840,
    "remaining": 372160
  }
}

Upgrading Your Plan

You can upgrade your plan at any time from the dashboard at app.bizsupply.ai/settings/subscription. Upgrades take effect immediately, and the price difference is prorated for the remainder of the current billing cycle.

1. Navigate to Settings > Subscription in your dashboard.
2. Select the plan you want to upgrade to.
3. Review the prorated charges and confirm.
4. Your new limits are active immediately — no restart or migration required.

When upgrading mid-cycle, your existing document count carries over. The new higher limit applies for the remainder of the current period.

Downgrading Your Plan

Downgrading takes effect at the start of the next billing cycle. You retain full access to your current plan features until then.

Before downgrading, review your current resource usage:

• Custom plugins — if the lower plan has a plugin limit, deactivate excess plugins before the downgrade takes effect.
• Active pipelines — if the lower plan has a pipeline limit, pause excess pipelines.
• Scheduled pipelines — scheduled executions that would exceed the new document limit are automatically paused.

Billing

Payment Methods

bizSupply accepts credit cards (Visa, Mastercard, American Express) and direct bank transfers for Enterprise plans. All payments are processed securely through Stripe.

Invoices

Invoices are generated at the start of each billing cycle and are available in the dashboard under Settings > Billing > Invoices. You can also retrieve invoices programmatically:

curl -X GET "https://api.bizsupply.com/v1/account/invoices" \
  -H "Authorization: Bearer YOUR_API_KEY"

Billing Cycle

Subscriptions are billed monthly or annually (with a 20% discount for annual billing). The billing cycle starts on the day you subscribe and renews automatically. You can switch between monthly and annual billing at any time — changes take effect at the next renewal.

Cancellation

You can cancel your subscription at any time from the dashboard. After cancellation:

• Your plan remains active until the end of the current billing period.
• At the end of the period, your account is downgraded to the Free plan.
• All documents, extraction results, and configurations are retained for 90 days.
• After 90 days, data is permanently deleted unless you reactivate your subscription.

API Usage & Credits

In addition to document limits, each plan includes a monthly allocation of LLM credits. LLM credits are consumed each time a plugin calls prompt_llm() — the cost depends on the prompt length, response length, and model used.

Credit Consumption

Monitoring Usage

Track your credit consumption in real time through the dashboard or API. Set up usage alerts to receive email notifications when you reach 50%, 75%, and 90% of your monthly credit allocation.

="color:#5c6370;font-style:italic"># Set up a usage alert
curl -X POST "https://api.bizsupply.com/v1/account/alerts" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "type": "llm_credits",
    "threshold_percent": 80,
    "notification": "email"
  }'

Overage Policy

When you exhaust your monthly document limit or LLM credits, pipeline executions are paused. You can:

• Wait for the next billing cycle (limits reset automatically).
• Upgrade to a higher plan for an immediate increase.
• Purchase additional credit packs for the current cycle (available on Professional and Enterprise plans).

API Keys

API keys authenticate your requests to the bizSupply API. Each key is scoped to a single tenant and inherits the tenant's plan limits.

Managing Keys

• Create keys from the dashboard: Settings > API Keys > Create New Key.
• Each key can have a custom name and optional expiration date.
• You can create up to 10 active API keys per tenant (Free plan: 2 keys).
• Revoke compromised keys immediately — revocation is instant and irreversible.

Support Channels

For all support inquiries, include your tenant ID and any relevant job or document IDs. This helps our team resolve issues faster.

Contact support at support@bizsupply.ai or through the in-app chat widget on your dashboard.