Managing Your Subscription

bizSupply offers four subscription plans, each with a monthly credit allocation that covers AI-powered document processing across every feature. This page explains the available plans, how to manage your subscription, and how credit usage works. For the conceptual model behind credits, see the RPT overview.

Plans Overview

All plans include the full REST API, LLM-powered classification and extraction, the MCP server, and the Python SDK. Plans differ in monthly credit allocation, team limits, source integrations, and advanced features. For detailed pricing, visit the pricing page.

What Counts as Consumption

Credits are consumed only when the platform makes an AI call on your behalf — classification, extraction, benchmarking, or any language-model-backed operation. Failed calls do not consume credits. Internal retries are not double-billed. Non-AI operations (ingestion, webhook delivery, balance queries, metadata reads) are free.

See the "What Counts as Consumption" table in the billing docs for the full breakdown. Your balance resets (or rolls over, on Starter and above) at the start of each billing cycle. Check current usage any time via the Credits API:

curl -X GET "https://api.bizsupply.com/v1/credits/balance" \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "plan": "professional",
  "billing_period": {
    "start": "2026-04-01",
    "end": "2026-04-30"
  },
  "credits": {
    "allocated": 25000,
    "consumed": 8432,
    "remaining": 16568,
    "unlimited": false
  },
  "tokens": {
    "total": 5127890
  }
}

Upgrading Your Plan

You can upgrade your plan at any time from the dashboard at app.bizsupply.ai/settings/subscription. Upgrades take effect immediately, and the price difference is prorated for the remainder of the current billing cycle.

1. Navigate to Settings > Subscription in your dashboard.
2. Select the plan you want to upgrade to.
3. Review the prorated charges and confirm.
4. Your new credit allocation is active immediately — no restart or migration required.

When upgrading mid-cycle, your already-consumed credits carry forward against the new plan, and the new allocation is granted for the remainder of the current period.

Downgrading Your Plan

Downgrading takes effect at the start of the next billing cycle. You retain full access to your current plan features and credit allocation until then.

Before downgrading, review your current resource usage:

• Custom plugins — if the lower plan has a plugin limit, deactivate excess plugins before the downgrade takes effect.
• Active pipelines — if the lower plan has a pipeline limit, pause excess pipelines.
• Scheduled pipelines — high-volume scheduled executions may consume the smaller credit allocation quickly; consider rescheduling or reducing frequency.

Billing

Payment Methods

bizSupply accepts credit cards (Visa, Mastercard, American Express) and direct bank transfers for Enterprise plans. All payments are processed securely through Stripe.

Invoices

Invoices are generated at the start of each billing cycle and are available in the dashboard under Settings > Billing > Invoices. You can also retrieve invoices programmatically:

curl -X GET "https://api.bizsupply.com/v1/account/invoices" \
  -H "Authorization: Bearer YOUR_API_KEY"

Billing Cycle

Subscriptions are billed monthly or annually (with a 20% discount for annual billing). The billing cycle starts on the day you subscribe and renews automatically. You can switch between monthly and annual billing at any time — changes take effect at the next renewal.

Cancellation

You can cancel your subscription at any time from the dashboard. After cancellation:

• Your plan remains active until the end of the current billing period.
• At the end of the period, your account is downgraded to the Free plan.
• All documents, extraction results, and configurations are retained for 90 days.
• After 90 days, data is permanently deleted unless you reactivate your subscription.

Credits & Usage

Credits are the single billing unit for every AI-powered operation on the platform. Every call a plugin makes through prompt_llm() — classification, extraction, benchmarking, custom prompts — is metered in credits, derived from the underlying model cost. See the RPT overview for how tokens become credits.

Credit Consumption

Credits derive from the underlying AI cost of each call. Because bizSupply uses cost-efficient models and aggressively caches repeated prompt prefixes (system prompt, ontology, schema), per-operation credit cost is small. Because credits cover every AI-powered action — classification, extraction, benchmarking, and custom prompts — the same allocation flexes across very different workloads. Typical ranges:

Monitoring Usage

Track your credit consumption in real time through the dashboard or API. Set up usage alerts to receive email notifications when you reach 50%, 75%, and 90% of your monthly credit allocation.

="color:#5c6370;font-style:italic"># Set up a usage alert at 80% of monthly credit allocation
curl -X POST "https://api.bizsupply.com/v1/credits/alerts" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "type": "credits",
    "threshold_percent": 80,
    "notification": "email"
  }'

Overage Policy

When you exhaust your monthly credit allocation, new AI-backed jobs pause. Existing data, configurations, and pipelines stay intact. You can:

• Wait for the next billing cycle (the allocation resets automatically; on Starter and above unused credits from the prior cycle carry over).
• Upgrade to a higher plan for an immediate allocation increase.
• Purchase a one-time credit top-up — available on every paid plan. Top-ups land as an extra allocation on your ledger, fully auditable.
• Enterprise accounts have no cap — consumption is metered and billed, but jobs do not pause.

API Keys

API keys authenticate your requests to the bizSupply API. Each key is scoped to a single tenant and inherits the tenant's plan limits.

Managing Keys

• Create keys from the dashboard: Settings > API Keys > Create New Key.
• Each key can have a custom name and optional expiration date.
• You can create up to 10 active API keys per tenant (Free plan: 2 keys).
• Revoke compromised keys immediately — revocation is instant and irreversible.

Support Channels

For all support inquiries, include your tenant ID and any relevant job or document IDs. This helps our team resolve issues faster.

Contact support at support@bizsupply.ai or through the in-app chat widget on your dashboard.